Returns will only be accepted within 30 days of the customer receiving the product, and ONLY if a Return Merchandise Authorization (RMA) number has been issued. Horsepower Direct® reserves the right to refuse any package returned to us without authorization. Returns will be processed within ten (10) business days of receipt (not including weekends, holidays, and the day the package is delivered).
All Returns are subject to be Returned. Horsepower Direct has a 20% Restocking Fee, Plus the customer pays the freight back to us.
Overnight orders, 2 Day, 3 Day Orders. Its a 20% restocking Fee plus the freight to the customer. The Customer does not get the freight back, unless it is an error on our part.
Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item.
When shipping an item back to us, we recommend that you use UPS, FedEx or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. Only the signature of a Horsepower Direct® employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss during return shipment.
We will not accept a return of an item that is damaged or defective if it has been used/installed. Please inspect all orders as soon as you receive them and contact firstname.lastname@example.org within 72 hours.
If the product is damaged during shipment, Horsepower Direct® will replace the product at no charge.
In the case a replacement product was sent, we will send you a UPS return tag to return the product back to us. If the original item is not returned within 10 days, the customer will be responsible for the cost of the replacement item that was sent.
If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense.
Installation costs will not be covered by Horsepower Direct® for any returned product.
Horsepower Direct® reserves the right to change or amend the return policy and procedures at any time without notification.